Terms & Conditions

Clauses

  • In order to book the dates of the professionals (photographers and cinematographers) payment must be made in advance.
  • You may book with 100% or an initial down payment of 50%, between 2 years and 2 months before the event, and the balance paid within one month of the event.
  • If the event is within one month, the full 100% payment must received to complete the booking.
  • If full payment is not received within twenty of the event, the event will be cancelled without refund.
  • Cancelation policy: If you cancel the event, before 30 days of the event you will receive a 50% refund of the total project cost you’ve contracted. If you cancel with less than 30 days notice, you will be charged an additional 10% per day and with 10 days notice, you will forfeit the entire fee.
  • Change Dates: If you need to change the dates of your event, we will charge you with the 25% of the total package you already choose and paid. You will have all the products that you acquire except the professionals you selected, you need to choose again the professionals to complete your new order.
  • If for reasons of nature or inclement weather we can not shoot or use electronic equipment to deliver our service there will be no refund or compensation.
  • We are not responsible for accidental causes of death or injury related to our services.
  • The customer has three months after we upload the material to it’s wedproduction profile to indicate changes in video and selecting photographs for your project. If you do not do these indications, Wedproduction team will choose pictures and make changes in videos to complete your project.
  • The maximum for each video corrections are three (these corrections include all necessary changes every time) if more changes are required will be charged separately, from the original bill.
  • We are not responsible if the streaming service (live) does not work in real time or has failures in the signal.
  • The backup storage service project is 5 years, after which time it will alert the customer if you want to be the material sent to the customer with payment due to the ship.
  • The storage service on wedproduction.com page will be available until the webpage no longer exists, the company is closed or is declared bankrupt.
  • By hiring the services of weproduction.com the client agree that artistic decisions are taken by specialists, video and photography will be taken according to the standards of production and filming, Wedproduction is not responsible for individual tastes of the client that are not expressed in the meetings prior to the service.
  • We are not responsible for the lack of lighting in your venue, this will affect your shots. We use lighting equipment but for objects or people close to the cameras.
  • We are not responsible for errors in hours or days of events that customers set on the page, in order to avoid those errors we strongly recommend that you invite your wedding planner to supervise the event in the page.